Privacy Policy

Last updated: 17/12/2025

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Holistic Futures (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

  1. What information we collect

We may collect personal information including but not limited to:

  • Full name, date of birth, and contact details
  • NDIS number and participant information
  • Health and medical history
  • Emergency contacts and family/carer details
  • Service and support preferences
  • Feedback or complaints you submit

We only collect personal information that is necessary to provide our services and comply with legal obligations.

  1. How we collect your information

We collect personal information through:

  • Direct contact (e.g. phone, email, forms, intake interviews)
  • Our website, social media, or mobile apps
  • Referrals from service providers, healthcare professionals, or family
  • Government agencies or funding bodies (e.g. NDIS)

Information may be collected in person, online, or over the phone with your consent.

  1. How we use your information

We use your information to:

  • Deliver and coordinate NDIS and disability support services
  • Communicate with you, your support network, or other providers
  • Develop care plans, risk assessments, and reports
  • Meet legal, regulatory, and funding obligations
  • Improve our services and ensure quality assurance
  • Respond to complaints, incidents, or emergencies

We will not use or disclose your information for any unrelated purpose without your consent.

  1. Disclosure of your information

We may share your information with:

  • Support coordinators, carers, or allied health professionals
  • Government agencies such as the NDIA
  • Third-party providers working with Holistic Futures
  • Legal representatives, advocates, or guardians (with authority)

All third parties are required to comply with strict privacy standards.

  1. Storage and security

Your personal information is stored securely in physical files and/or electronic databases. We implement industry-standard safeguards to prevent loss, misuse, or unauthorised access.

Access to your information is restricted to authorised personnel only.

  1. Access and correction

You have the right to access your personal information and request corrections if it is inaccurate, outdated, or incomplete.

To do so, please contact us at:
📧 contact@holisticfutures.com.au
📞 1800 845 260

We may ask for verification before releasing personal data.

  1. Website and cookies

Our website may use cookies to improve user experience and collect anonymous site usage data. You can adjust your browser settings to refuse cookies, though this may impact site functionality.

  1. Complaints

If you believe your privacy has been breached, please contact us immediately. We will respond promptly and aim to resolve any concerns professionally.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be available on our website.

Privacy Policy